Handling Patient’s Complaints

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LEARNING OBJECTIVE: To show the best ways by which complaints from patients can be handled using appropriate measures.

COURSE OUTLINE:

1.0 INTRODUCTION

2.0 VITAL FACTS ABOUT COMPAINTS

3.0 GOOD PRACTICE FOR HANDLING FEEDBACK

4.0 KNOW YOUR RESPONSIBILITIES AND RIGHTS

5.0 LEARNING FROM FEEDBACK

6.0 TEST

7.0 REFERENCE

Course Features

  • Lectures 6
  • Quizzes 0
  • Duration 2.0 Hours
  • Skill level All level
  • Language English
  • Certificate Yes
  • Assessments Self
  • Lessons

    • Lecture 1.1 Introduction – Handling Patient’s Complaints Preview 30m
    • Lecture 1.2 Vital facts about complaints Locked 30m
    • Lecture 1.3 Good practice for handling feedback Locked 30m
    • Lecture 1.4 Know your responsibilities and rights Locked 30m
    • Lecture 1.5 Learning from feedback Locked 30m
    • Lecture 1.6 Reference – – Handling Patient’s Complaints Locked 30m

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    handling pt complaints

    RN

    Great content

    ARNP

    Good work

    LPN

    Good review.

    Handling patient complaints

    Useful information