Handling Patient’s Complaints

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LEARNING OBJECTIVE: To show the best ways by which complaints from patients can be handled using appropriate measures.

COURSE OUTLINE:

1.0 INTRODUCTION

2.0 VITAL FACTS ABOUT COMPAINTS

3.0 GOOD PRACTICE FOR HANDLING FEEDBACK

4.0 KNOW YOUR RESPONSIBILITIES AND RIGHTS

5.0 LEARNING FROM FEEDBACK

6.0 TEST

7.0 REFERENCE

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Course Features

  • Lectures 6
  • Quizzes 0
  • Duration 2.0 Hours
  • Skill level All level
  • Language English
  • Certificate Yes
  • Assessments Self
  • Lessons

    • Lecture 1.1 Introduction – Handling Patient’s Complaints Preview
    • Lecture 1.2 Vital facts about complaints Locked
    • Lecture 1.3 Good practice for handling feedback Locked
    • Lecture 1.4 Know your responsibilities and rights Locked
    • Lecture 1.5 Learning from feedback Locked
    • Lecture 1.6 Reference – – Handling Patient’s Complaints Locked
This is for test

Reviews

Average Rating

4.4
14 ratings

Detailed Rating

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    ARNP

    Simple and effective

    RN

    offered relevant information regarding how to handle complaints

    RN

    Good information regarding complaints. I especially liked the observations on using feedback to improve services.

    goog

    good

    handling pt complaints